quality management

https://doi.org/10.1351/goldbook.08109

Coordinated activities to direct and control an organization with regard to quality.

Note: Quality management can include establishing quality policies and quality objectives.

Source:
PAC, 2021, 93, 997. 'Metrological and quality concepts in analytical chemistry (IUPAC Recommendations 2021)' on page 1035 (https://doi.org/10.1515/pac-2019-0819)